Customer Reviews


Return Policies

We offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / Auto Inc), excluding OEM items. For all OEM items, after the 14 day warranty period from the date of purchase, we will gladly open up a return however, you will responsible for the return shipping charges. IMPORTANT NOTE: Your warranty is with the manufacturer. Dappz / Auto Inc does not provide any warranty after our initial 14 day warranty period.

Non-defective items are not covered under warranty.

What is an OEM item?
These items are Brand New manufactured goods (also widely known as ORIGINAL EQUIPMENT MANUFACTURER) where the manufacturer covers the warranty and returns for us.

We do not accept returns for any item(s) valued under $30.00. We do not cover the cost of shipping nor refund any shipping costs for the return of non-defective items.

Please do not ship any items to our Corporate Office. We do not process any returns at our Corporate Office. Any packages received regarding returns will not be accepted. It will be your responsibility to retrieve packages sent to our corporate office. We do not reship items that have been sent to our office. Your return and refund will be denied.

NON-REFUNDABLE ITEMS

Hygiene products which relate to personal hygiene and self care are generally non-returnable. Hygiene products, toileting products, bathroom products, body braces, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body cannot be returned as these are consideered a single use patient item(s). No hygiene product can be returned if the package has been opened per Public Health Policy and per Quikshipmedical Policy.

NON-RETURNABLE ITEMS

Non-Returnable Product List and Manufacturers who do not allow returns:
  • Lift Chairs - (cannot be returned - special order item)
  • Hospital Beds - (cannot be returned - special order item)
  • Custom Wheelchairs - (cannot be returned - special order item)
  • Overlay Mattresses - (cannot be returned - due to hygiene laws)
  • Bed Mattresses - (cannot be returned - special order item)
  • Raised Toilet Seats and Commodes (cannot be returned - due to hygiene laws)
  • Scooters - (cannot be returned - special order item)
  • Oxygen Concentrators - (cannot be returned - special order item)
  • Patient Lifts - (cannot be returned - special order item)
  • Hoyer Lifts - (cannot be returned - special order item)
  • CPAP machines / BIPAP machines - (cannot be returned)
  • Cross-Contamination Law is enforced for hygiene products / toileting products / bathroom products / body braces / foam cushions / wheelchair cushions (used) / stockings / splints / products that come in contact with the body - (cannot be returned - they are single-use patient items).
  • Anything open, used, or tried-on (cannot be returned)


REFUND TIMELINE

You have 60 calendar days to return an item from the date you received it. All items returned must be in new, unused and unopened. A re-stocking fee of 25% will be charged.

We do not accept returns for any item(s) valued under $30.00.

Items returned to us AFTER 60 days will NOT be refunded.

SHIPPING CHARGES

Shipping charges are nonrefundable, except in the event of a packing error.

RETURN AUTHORIZATION

All product returns require a Return Merchandise Authorization (RMA) number.

You may request a RMA number by contacting us via email at support@dappz.com or via chat during normal business hours. The return authorization number and our return address will be emailed to you. Do not return the item to the original address that it was shipped from. Please allow 1-3 business day for your return request to be processed.

RETURNING NON-DEFECTIVE ITEMS


Items must be new, unused and unopened. We do not accept the returns for any opened OEM items. The refund is contingent upon inspection of item(s) upon return. We will issue refunds for the product only minus the 25% restock fee.

Our Returns Dept. will get in touch with you normally within 1-3 buisness days. Once they receive all the necessary information, you will be emailed the return instructions. We do not provide return shipping labels. Shipping cost to send the item back is Buyer's responsibility and non-refundable. NO EXCEPTIONS.

Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

When shipping, use a traceable shipping method that provides a return tracking number. Be sure to keep this number safely for reference. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.

Once your return has been received, our warehouse will inspect the it to make sure it complies with our Return Policy. Please allow 10-15 business days from the time item is received and inspected to process the refund.

If the product has been used, your refund will be denied and you will be responsible for the shipping cost to have the item shipped back to you. Our RMA dept will contact you via email. You will have 14 business days to provide us with a return shipping label to return the item to you. After the 14 business days, your items will be discarded.

All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

RETURNING DEFECTIVE ITEMS


We offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / Auto Inc), excluding OEM items from date of purchase. The original shipping fee is non-refundable.

For OEM items, we offer a 14 day warranty period from the date of purchase. The original shipping fee is non-refundable.

In order to file a warranty claim, we require the model number and the serial number of your item. This is a manufacturer requirement as we file the warranty claim for you on your behalf.

Our Returns Dept. will get in touch with you and ask you to all the necessary information required to file a warranty claim including and not limited to; picture(s) of the item(s) (if deemed necessary) and a picture of the tag of your product that contains the model number and serial number. Our Returns Dept. will not open up a return unless all information has been provided. If you do not provide us with this information, the return will not be accepted and your refund will be denied. Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

DAMAGED ITEMS RECEIVED


As for receiving damaged goods, you must report this to us within 14 days from date of purchase. We will file a damage claim with the carrier for you. If after the 14 days from receipt of goods, you fail to contact us, we will help you but, cannot guarantee that you will receive any credit.

Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) and request any additional information deemed necessary to process your damage claim. This will speed up the return process. Our Returns Dept. will not open up a return unless all information has been provided.

WRONG ITEMS RECEIVED


If we sent you the wrong part, you have 14 days from the date you received your item must be reported to our customer service department in order to qualify for a replacement.

REPLACEMENT ORDERS


We ship all replacements via ground shipping from the closest warehouse that has the item(s) in stock. We do not offer expedited shipping.

RETURN PROCEDURES


Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.



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